1. How to place an order?
You only need to select the product you like, click “Add to Cart” and complete the payment process to successfully place an order. We support multiple online payment methods.
2. How long does it take to ship?
After the order is confirmed, it is usually shipped within 2 working days. We will provide logistics tracking information after shipment.
3. Do you support international shipping?
Yes, we support international delivery. The shipping cost and time will be automatically calculated according to the destination and displayed on the checkout page.
4. Can the height of the trekking pole be adjusted?
Our aluminum alloy folding trekking pole is designed to be adjustable in length to suit the needs of different users and terrains.
5. What should I do if there is a problem with the product after receiving it?
Please contact us by email within 24 hours after receiving the product and attach photos. We will handle the return and exchange for you as soon as possible.
6. Can I cancel the order?
If the order has not been shipped, you can contact customer service to apply for cancellation; if it has been shipped, you need to wait until you receive the product and process it according to the return policy.
7. What is the load-bearing capacity of the trekking pole?
All products are made of high-strength aluminum alloy and have been rigorously tested to have good support and compression resistance, making them suitable for all types of hiking and mountaineering activities.
8. How can I contact you?
You can contact us via email at readysense@aluhikingstick.com. Customer service hours are 09:00–18:00 every day.
